Privacy Policy

Effective Date: August 14, 2025
Last Updated: June 03, 2026

Corporate Website: https://dbest.co.in – showcasing our full range of services.

Onboarding Portal: https://dbest-tech.co.in – official Tech Provider portal for WhatsApp Business API onboarding and integrations.

CRM Portal: https://connect.dbest-tech.co.in – official dashboard for managing customers, messages, templates, and reports.

Our CRM portal (connect.dbest-tech.co.in) is part of the dbest-tech ecosystem used for WhatsApp message management, reporting, and customer communication.

By using our websites or services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

a) On dbest.co.in (Corporate Website)

• Contact form submissions (name, email, phone).
• Business inquiries and service requests.

b) On dbest-tech.co.in (Onboarding Portal)

• Account and login information (email, password, business details).
• WhatsApp Business onboarding data (Business Manager ID, WABA ID, Phone Number ID, access tokens).
• Payment and billing details (if applicable). If payments are processed via a third-party gateway (e.g., Stripe, Razorpay), we do not store full card details.

c) On connect.dbest-tech.co.in (CRM Portal)

• Customer and contact management data
• WhatsApp messaging data (sent, delivered, read status)
• Message templates and campaign data
• Reports and analytics (delivery tracking, engagement logs)
• Webhook-based event data from WhatsApp Business API
• System logs and activity tracking for audit and debugging purposes

d) Automatically Collected Information (All Websites)

• IP address, device type, browser type, and operating system.
• User activity logs and session data.
• Cookies and tracking tools for authentication and analytics. See Cookies.

2. How We Use Your Information

• Provide, operate, and improve our services.
• Enable WhatsApp Business API onboarding via dbest-tech.co.in.
• Authenticate and secure user accounts.
• Maintain compliance with Meta (Facebook/WhatsApp) policies.
• Respond to inquiries, provide customer support, and manage communications.
• Send important service-related notifications and updates.
• We send WhatsApp messages only to users who have provided explicit consent (opt-in) through our CRM or onboarding system.
• We do not support or engage in unsolicited or spam messaging.

3. Sharing of Information

We do not sell or rent your data. Your information may be shared only as follows:

• With Meta (Facebook/WhatsApp): For WhatsApp Business API onboarding.
• With Trusted Service Providers: For hosting, cloud infrastructure, analytics, or payment processing, under strict confidentiality and data protection terms.
• Legal Disclosures: If required by applicable law or government authorities.
• Business Transfers: If D Best undergoes a merger, acquisition, or restructuring.
• We do not use personal data for profiling, automated decision-making, or AI-based behavioral tracking.

4. Data Security

• Secure HTTPS encryption on all portals.
• Encrypted storage for sensitive credentials (e.g., access tokens).
• Role-based internal access controls and least-privilege principles.
• Audit logging and periodic security reviews.
• Regular security monitoring and vulnerability assessments are performed to protect sensitive user data.

5. Data Retention

• Data collected on dbest.co.in is retained only as long as necessary to respond to business inquiries.
• Data collected on dbest-tech.co.in is retained for as long as you maintain an onboarding account or as required by law/Meta compliance.
• Data collected on connect.dbest-tech.co.in (CRM Portal) is retained for as long as the customer account remains active. This includes customer data, WhatsApp message logs (sent, delivered, read status), templates, campaign data, webhook events, and reporting information. Data may be deleted or anonymized upon account termination or user request, subject to legal or compliance requirements.
• System logs and backup data may be retained temporarily for security, debugging, fraud prevention, and audit compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Request export of your onboarding data.
• Withdraw consent for processing (where applicable).

To exercise these rights, please contact us at info@dbest.co.in.

7. Cookies

• Secure login sessions.
• Analytics to understand site usage.
• Improving service performance.

Cookie preferences can be managed in your browser settings. Some features may not function properly if cookies are disabled. If required by applicable laws, we display a cookie consent banner to obtain permission for non-essential cookies.

8. Third-Party Links

Our websites may link to third-party services. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

Our services are intended for businesses and not directed at children under 18. We do not knowingly collect personal data from minors.

10. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Delhi.

11. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

D Best
Corporate Website: https://dbest.co.in
Onboarding Portal: https://dbest-tech.co.in
Email: info@dbest.co.in
Phone: +91 8588872531 / 8700090728
Address: East Moti Bagh, Sarai Rohilla ,Delhi - 110007

Meta/WhatsApp Disclaimer

This portal is an independent Tech Provider solution offered by D Best. While we integrate with Meta’s WhatsApp Business API, we are not owned or operated by Meta. All onboarding data shared through this portal is used solely for WhatsApp Business API provisioning in compliance with Meta policies.